E-Government in Malaysia

In 1997, the Malaysia Government launched the Electronic Government initiative, generally known as e-Government, to reinvent itself to lead the country into the Information age. E-Government seeks to enhance the convenience, accessibility and quality of interaction with the public and business at large. At the same time, it will improve information flow and processes within the government, improve speed and quality of policy development, and improve coordination and enforcement.

There are seven main projects were identified to be the core of the e-Government applications, which is Electronic Procurement (eP), Project Monitoring System(PMS), Electronic Services Delivery (eServices), Human Resource Management Information System (HRMIS), Generic Office Environment (GOE), E-Syariah and Electronic Lobour Exchange (ELX).

One of the e-Government project implementations is Electronic Procurement (eP) Project, also known as ePerolehan. E-Perolehan is an electronic procurement system provided by the government to enable suppliers to sell their products or services on the internet. Through ePerolehan, suppliers and contractors can receive, manage, and process orders or payment from government agencies through transactions done electronically on the internet.

However, there are some problems facing by the user of e-Perolehan, such as some consumers lack of online procurement knowledge. Further, some consumer may felt lack of trustily and confidential of the system. It is because the risk of losing information is higher in ePerolehan system and the challenge is even greater compared to paper environment, therefore change and risk management must be in place to ensure information available overtime.