An example of an e-commerce success and its causes!

Dell.com is an example of e-commerce success. Michael Dell, founder of Dell. Dell is a leader in the global technology industry. Dell currently direct sales in 13 markets which are Australia, Brunei, China, Hong Kong, India, Japan, Korea, Macau, Malaysia, New Zealand, Singapore, Taiwan and Thailand.

Dell key success factors: FIRSTLY, created a disciplined culture that focuses on optimizing its operational model, responding to its customers' needs in a timely and reasonable manner and sustaining a self-motivated workforce. SECONDLY, Dell selling computers via web site. It convenient to customer to buy computer, it save cost and time. THIRDLY, information is a powerful strategic weapon. Information is king at Dell; it is widely distributed, analyzed and acted upon. People can know where they and their business units stand at any time. Customer can easily obtain information any detail about their preferable products through their website. FOURTHLY, being a low cost provider creates flexibility and market advantage. Being a low cost provider unlocks market opportunities. LASTLY. Dell also improves the product quality at the lower costs. The reason because there is no intermediation cost incurred between Dell Company and customers which been called customer-focused direct business model.

More companies are relying on Dell to help them simplify IT With Dell's Global Customer Program because Dell is able to provide a specific suite of services to its Asian customers with worldwide operations.

The History of E-commerce

What’s e-commerce? It consist of buying and selling goods and services, exchange of ideas through using computer telecommunication networks, of which the internet is one of the such network system. Therefore, e-commerce became possible in 1991when the Internet was opened to commercial used.

E-commerce application seems started after World War 2, around the year of 1948 to 1949. This is because of the blockade of city was under impractical and not often impossible to conduct business in the normal manner by using paper documents. Therefore, the US Army started using telephone, telex and radio-type instead. Credit goes to Edward Guilbert, a logistics officer who devised this first electronic commerce system.

Over the years since then other businesses and organizations also
started using and devising electronic transfer system and by the year 1975, the first general standard was excepted because of the emerge of Electronic Data Interchange standard (EDI) which is universal and flexible enough to handle most of the electronic transaction. However, in the year 1984, The ASC X 12 standard was created in order to deal with EDI. It was also a dependable means of dealing with a large number of transactions at once. Since it severely reduced the potential pandemonium of e-commerce, thereby most of the people deem that was a defining moment for e-commerce.

In year 1994, Marc Andreessen began the creation of a browser by the name of Mosaic which was then adapted into the Netscape browser. It providing users a simple browser to surf the internet and a safe online transaction technology called Secure Sockets Layer.

Moreover, in the year 1995, Amazon.com and eBay.com (which are two of the biggest names in e-commerce) are launched.Besides that, AOL (America Online) and Time Warner announced their merger in January 2000. The fusing of these two companies has a significant impact on the world e-commerce. On the same year of February, many e-commerce titans including Yahoo.com, Amozon.com, But.com and eBay.com were attacked by computer hackers. The attacks raised concerns about the security of shopping online which the industry responded to with obvious security upgrades. Even though, e-commerce was still there to stay. However, in May, there was a moratorium on the taxation of internet sales until year 2005. Some argue that the e-commerce market is a volatile market with many highs and lows is a significant causes concern over government taxation.

As a conclusion, history of e-commerce is a history of a new, virtual world which is evolving according to the customer advantage. It is a world which we are all building together brick by brick, laying a secure foundation for the future generations.

An Example of an e-commerce failure and its causes

Kozmo.com (1998-2001)
Kozmo.com was a short-lived online store and delivery service that promised fast, friendly and without delivery charge of anything from snacks to movies. The founder of this company are Joseph Park and Yong Kang, they started the business in March 1998 at New York City. The great idea in this company was that you could order anything at any time and have them delivered direct to your house within one hour with free of delivery charge.

Kozmo.com is one of the top 10 tech we miss which hailed by CNET.com. Kozmo.com had a business model that promised deliver small goods with free of charge, by using bicycle messengers. On the other hand, it entered a five co-marketing agreement with Starbucks in February 2000 in order to promote its services in their coffee shops by paying $150 million. However, Kozmo.com ended it services in March 2001 after paying out $15 million.

In July 2000, at the height of its business, the company expanded to seven cities. It was familiar with college student, young professionals, and the urbanites, but soon the company still went out of business. It is because later they found that it was cost too much to deliver a DVD and a pack of gum. Eventually a $10 minimum charge was introduced, but that did not stop it from closing in March 2001. Before the layoffs, Kozmo had filed an IPO with the SEC, but it never went public. Consistent with documents filed with the SEC , the company had revenue of $3.5 million in the year 1999, with a resulting net loss of $26.3 million.

As a summary, although Kozmo.com had a great idea to have an online business, but their business still come to failure with the reason of they did not had a proper business plan. Without a proper business plan, Kozmo was too late to learn that its primary attraction of free delivery was also its causes of defeat.

Discuss how E-Commerce can reduce cycle time, improve employees’ empowerment and facilitate customer support

E-Commerce is rapidly expanded and becomes more popular nowadays. There are various benefits through using E-Commerce which will discuss some of them below.
Cycle time is the amount of time between a customer placing an order and receiving the goods. In e-marketplaces on B2C direct marketing, the delivery time of digitized products and services can be reduced to seconds. Besides that, the administrative work related to physical delivery, especially across international borders, can be reduced significantly, cutting the cycle time by more than 90 percent. For example, TradeNet in Singapore, which reduced the administrative time of port-related transactions from days to minutes. Besides that, cycle time also can be reduced through improvements along the supply chain such as by using Radio frequency identification (RFID).
E-Commerce also can improve employees’ empowerment. Since internet is growing rapidly nowadays, employees can access to internet conveniently to search the information that they required so as enable them to make decision about their job. The Department of Labor (DOL) has developed “elaws Advisors” which are web-based interactive systems that provide easy-to-understand information to employees about the laws and regulations administered by DOL. These Advisors give the regulated community access to information about their employment rights and responsibilities 24 hours a day, seven days a week.
In order to facilitate customer support, customer services should be provided. Retaining customers by satisfying their needs is the core of customer service. By enabling customers to find detailed information online, customer service can be greatly improved. For instance, FedEx and other shippers allow customers to trace the status of their packages. Using Customer relationship management (CRM) methods, customers can order online more easily, check their orders and accounts, and collaborate with the company better.

who i am??

Hello everyone, nice to meet you all, my name is loh sin jing, and you all can call me ah jing, jing jing, or pretty jing!! Haha. I’m 21 years old, come from seri kembangan. I have 10 family members, they are my parents, 4 eldest brothers 1 youngest brother, 2 sister-in-law and me. I play many roles in family such as, guai guai daughter, fierce fierce sister, nice nice aunt and lazy lazy university student!!

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I trust, when we were kids, we have a lot ambition. But when after SPM, we need to decide and clearly know about our future. Therefore, I choose to study nursing course and wanted to be a kindly, pretty, helpful and hardworking nurse. BUT, my family NOT ALLOWED!! My dream gone, because I thought I can marry with a handsome and responsibility doctor. Anyway, I hope I can be an auditor.

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Who am i?? is me lo!!! Get to know more about me after read my blog?? Haha, gambatee everyone..